FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery timelines may vary depending on your location, but most orders are delivered within 3–7 business days.
2. Do you deliver across India?
Yes, Krishna Vilas Namkeen delivers products across India through trusted delivery partners.
3. How can I track my order?
Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp so you can track your shipment easily.
4. What if my order is delayed or not delivered?
If your order is delayed or you face any delivery issue, you can contact our support team at 8764737459 or email us at krishnavilasnamkeen@gmail.com for assistance.
Orders
Below are some of are common questions about orders
1. How can I place an order?
You can place your order directly through our website or contact us on our official phone number for assistance with bulk or special orders.
2. How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location. Replacement orders may take 3–5 business days.
Can I cancel my order after placing it?
Orders can only be cancelled before dispatch. Once the order is shipped, cancellation requests may not be accepted.
4. What should I do if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with product and packaging photos. We will arrange a replacement or refund after verification.
Products
Below are some common questions about our products
1. What makes Krishna Vilas Namkeen special?
Our namkeen carries the authentic taste of Rajasthan since 1965. We maintain traditional recipes, consistent quality, and prepare products without using palm oil.
2. Are your products made fresh?
Yes, all products are manufactured in-house with strict quality checks to ensure freshness, taste, and hygiene.
3. What products do you offer?
We offer a wide range of traditional namkeen, bhujia, wafers, potato chips, papad, pickles, kachori, and other authentic Rajasthani snacks.